Good to know

General terms and conditions romantic holiday without children

Room Service:
Our service team will take all meals and beverages to your room.

Single Occupancy:
If you wish single occupancy in our double rooms there will be an extra charge of 30% of the price per day.
Junior suites and suites are not available for single occupancy.

Check-in and Check-out:
On the day of arrival rooms are available from 2 p.m.; on your day of departure we ask that you please vacate the room before 11 a.m.

Room Number:
Please understand that we cannot guarantee a certain floor, location or room number.

Meals:
Meals not taken are not credited. For bed & breakfast only we will reduce the daily charge by 15 Euros.

Animals:
Dogs are allowed and welcome in our hotel. At a daly charge of €15,00 without food, including a dog blanket, 2 bowls and the final cleaning. Pets are not allowed in the winter garden, spa area and lawn and in the rooms with wooden floors.

packages:

The services included in the pachage are not exchangeable and there is no cash alternative.


Booking – Deposit – Cancellation

Deposit:
Reservations are guaranteed after fax, email or mailed confirmation and transfer of a deposit of 300 Euros per room. Please understand that we do not assume transfer expenses.
Bank data:
Volksbank Kaltern
IBAN: IT 51 Y058 5658 2500 5357 1285 700
BIC: BPAAIT2B053


Means of Payment:
You can pay your bill in cash or with credit card (although not with American Express or Diners Club) and EC card. Cash payment is preferred. Please keep in mind that according to Italian law no. 201/2011, in force since 6 December 2011, cash payments up to 999.99 Euros only are permitted, except for non-EU citizens.

Cancellation, Early Departure:
Room cancellations are only accepted in writing. The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal:
Up to 60 days before arrival no cancellation fees are charged.
From 60 days to 14 days before arrival we charge for 3 days of the booked holidays.
From 14 days before arrival or early departure we charge 80% of the booked holidays.

Tip:
We recommend taking out travel cancellation insurance to cover costs if something unforeseen should happen.

Trip cancellation insurance
Something unforeseen can happen before your departure! Not commencing a booked stay at a hotel, arriving late or early departure entitle the establishment to charge cancellation fees. With trip cancellation insurance you are financially on the safe side.

Hogast

Visitor’s Tax

Since 1st January 2014, in addition to the daily rate, a local tax is being levied by the province of Bolzano, which amounts to 1.60 Euro per person per day.

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