Your room will be available from 2:00 p.m. on the day of arrival. On the day of departure, we ask you to vacate your room by 11:00 a.m. If you arrive later than 8:30 p.m., please let us know regarding dinner. Early check-in or late check-out is also possible, upon request and subject to availability.
Book your wellness holiday directly on our website and get the best price. We promise you the latest availabilities, personal consultation from your hosts and staff, flexibility for special wishes and charming ideas, uncomplicated rebooking, transparent costs, goodwill in the event of cancellations, and the planning of your very own personal, romantic surprise.
If you wish to use our cosy rooms for single use, a surcharge of 30% will be added to the overnight price.
Junior suites and suites are not available for individual use.
Pets are welcome. We charge €15.00 per day without food including cleaning fee, cosy blanket, a food bowl, and a drinking bowl in your room. Please let us know at the time of booking whether you would like to bring your pet with you. Please note, they are only allowed in certain rooms. Pets are not allowed in the conservatory, wellness area, or the laurel garden. In a separate dining room, your four-legged friend may join you on request and subject to availability.
For meals that are not consumed, it is not possible for us to provide a discount. If you only wish to stay overnight with breakfast, €15.00 will be deducted from the nightly rate.
The services included in the packages cannot be modified, redeemed for cash, or exchanged.
Our restaurant including breakfast buffet is not just intended for hotel guests. You are welcome to visit us just to feast! Our breakfast from 7:30 a.m. to 11:00 a.m. can be enjoyed for €22.00. Our à la carte restaurant is open at lunchtime from 12:00 p.m. to 1:30 p.m., and from 7:00 p.m. to 8:30 p.m. in the evening. Please make a reservation!
We try to consider your wishes as best as possible; however, we ask for your understanding that we cannot guarantee you a specific floor, location, or room number.
On request and at no extra charge, our service team will be happy to bring your desired food and drinks to your room.
Reservations are only binding if they have been confirmed by fax, e-mail, or post by our hotel and a deposit of €300 per room has been transferred. Please understand that we are not able to cover any bank transfer fees.
Our bank account details:
IBAN: IT51 Y058 5658 2500 5357 1285 700
You can pay your hotel bill in cash (preferred payment method), by EC card, or by credit card (except American Express and Diners Club). Please note that according to Italian law Decree No. 201/2011, in force since 6 December 2011, cash payments are only allowed up to an amount of €2,999.99, except for non-EU citizens.
Recipient code for electronic invoices: P62QHVQ
Room cancellations are only valid in writing. You do not have the right to withdraw from the contract according to the Consumer Protection Code – however, we offer you the following cancellation conditions:
Until 31 days before the start of the holiday, no cancellation fee will be charged, only the deposit will be retained (according to Art. 1385 of the Italian Civil Code) and credited for the next stay.
From 30 to 15 days before the start of the holiday, there are charges amounting to 40% of the total amount booked.
From 14 to 8 days before the start of the holiday, a fee of 60% of the total amount booked will be charged.
Cancellation within 7 days before arrival will incur a fee of 70%.
Early departures are charged 100% of the booked stay.
We recommend that you take out trip cancellation insurance to cover costs if something unforeseen should arise.
Something can always happen before you start your journey. If you are late in booking a hotel stay, do not arrive at all, or you leave early, cancellation fees can be incurred. With trip cancellation insurance, you are financially secured.
Since 01/01/2014, the province of Bolzano/Bozen has levied the municipal residence tax (GAA) in addition to the accommodation price. It is €1.60 per person and day.